Every laundry and dry-cleaning business is different. That’s why Caramel doesn’t box you into a fixed way of working. From pricing models and service levels to dashboards and permissions, nearly every part of the system can be tailored to match the way you operate. Whether you’re running one location or managing a network of stores, Caramel gives you the tools to stay in control, make smarter decisions, and grow with confidence.
Fully Customizable Workflows
Design your operations based on logic that suits your business. Set prerequisites and co-requisites (e.g., pressing can't start before washing). Trigger follow-up tasks automatically when others are completed.
Smart Calendar & Capacity Planning
Define working hours, holidays, and available capacity per day. Add reminders or block off specific times — Caramel uses this calendar data for scheduling, delivery planning, and timely warnings.
Dynamic Pricing
Create pricing models that respond to garment type, color, condition, or service level. Set up custom prices for different scenarios and ensure accuracy at the reception point.
Service Configuration Table: An innovative design featuring a correlation matrix that displays relationships between various variables. Items and options serve as row labels, while operations are column labels. Each cell can be configured with default values. Customize prices, taxes, discounts, service level agreements (SLAs), costs, durations, permissions, and more for specific time periods and customer groups.
User Access & Role Management
Assign roles and set permissions for each employee. Whether it’s reception, delivery, or operations, everyone sees only what they need.
Performance & Insight Reports
Access detailed reports on staff activity — track errors, work hours, completed tasks, and even missteps at reception. View deep item reports with advanced filters or use quick shortcuts to get key stats fast.
Programmable Barcode/RFID Logic
In Caramel, barcodes aren’t just for tracking — they’re programmable commands that admins can configure to trigger specific actions based on business rules. For example, you can:
- Define barcode actions based on staff roles, garment types, or conditions
- Set prerequisites and permissions — who is allowed to scan and when
- Automate tasks like updating item locations, printing documents, or sending notifications
- Create complex workflows using conditions (e.g., if this is a VIP item scanned by reception, notify the manager)
- This powerful tool turns every barcode into a customizable workflow step — reducing errors, saving time, and giving you full control.
Multi-Location Management
Easily manage branches, separate users, customers, and accounting data per location, all from one system.
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