Speed up order creation while reducing mistakes with our intuitive, intelligent interface:
- Quickly find garments using inline search within categories
- Instantly add items via barcode or RFID scanning
- Choose item-specific options (like fabric or color) with smart suggestions
- Easily adjust prices and apply discounts per item or ticket
- Add customer credit on the fly—no need to switch to the accounting module
- Smart capacity planner selects the best preparation date, skipping holidays and avoiding overloads
Smart Daily Working Capacity Management:
Optimize your daily operations with smart capacity management that adjusts based on items processed or invoices generated each day. This feature helps maintain workflow efficiency and enhances productivity.
Delivery and Shipping:
Caramel makes delivery and pickup seamless and organized. Easily assign delivery or pickup details for each order, track shipments, and optimize driver routes with integration to navigation apps like Google Maps. Drivers can quickly access customer addresses, contact details, and item information directly from their app, reducing errors and delays. Partial deliveries are supported, and every movement is logged for full traceability and accountability.
Customer Notifications & Order Status
- Send automated SMS or email alerts for pickups, deliveries, and order readiness.
- Notify customers about delays, early completions, or items requiring special attention.
- Let customers view item photos on their mobile devices for full transparency.
- Real-time tracking of orders and item statuses (ready, in progress, delayed).
- Easy online payments directly from the customer app.
- Access full order history and details anytime.
- Customers can rate their experience after delivery to help improve service.
Order Details and Additional Information:
- Collect electronic customer signatures
- Insert item photos from the gallery or take new images with the built-in camera
- Highlight and mark photos with an electronic pen or touchscreen
- Add custom information and comments to order items
- Set service level agreements (SLAs) for each order
Printing Options:
- Unlimited printer installations with various printer types (Label, Ticket, A4, etc.)
- Customizable print pages; design your own print layouts
- System bridge for printing without displaying extra windows
- Long-distance printing using the internet on mobile, tablet, etc
Efficient & Error-Free Pick-Up
Caramel makes the pick-up process fast, reliable, and mistake-proof. Staff can scan barcodes to quickly select the right items, even allowing partial shipments across multiple visits. Each item can be reviewed and marked as picked up with ease. Drivers are assigned either by barcode or manually, and their workload is automatically tracked based on orders and items. The system offers helpful shortcuts for common actions like printing, and credit or payment handling is built right in—no need to switch to another module.
Order Management:
- Sort and search orders using different filters like status, price, payment, and preparation date
- View the status of each order in the progress bar
- Display warnings for overdue or unfinished orders
- Quickly select orders using barcodes
- View item reports, status, and history
» Check out our demo page to see how it actually works
» Laundry and dry cleaning software: Introducing the unique features of Caramel