Caramel takes online laundry ordering far beyond a simple booking form. With our powerful customer app and web ordering system, you can give your clients a seamless, transparent, and professional experience:
Independent & Secure Connection
The online ordering platform works fully independent from your in-store software. It communicates through a secure link with your installed Caramel system, ensuring safety and reliability at all times.
Live Order Tracking
Customers don’t just place an order — they stay informed at every step. They can see exactly what stage their garments are in: washed, ironed, packed, or ready for delivery.
Delivery Time & Progress
The system shows an accurate preparation and delivery date, so clients know when to expect their clean clothes.
Photo-Based Transparency
Caramel allows you to upload garment photos during reception and processing. Customers can review their own items, stains, or quality checks directly from the app.
Automated Alerts & Notifications
Send automatic SMS or email alerts for pickups, deliveries, and order readiness. Customers are instantly notified of any delays, early completions, or items that need special attention.
Full Order History
Customers can access their complete order history, invoices, and details anytime — building trust and convenience.
Feedback & Ratings
After delivery, customers can rate their experience directly in the app, giving you valuable insights to improve service quality.
Payments & Promotions
Secure online payments, loyalty points, and promotional codes are all built-in to keep customers engaged and returning.
Fully Customizable Appearance
The app can be fully personalized to match your brand. Change colors, logo, homepage layout, and even other pages to create a consistent, branded experience for your customers.
With Caramel’s online ordering and customer app, laundries move from simple service providers to fully transparent, trustworthy, and tech-driven businesses — something your competitors cannot match.
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