Orders & Customers
Smooth & Easy Drop-off & Pick-up. Taking orders has never been this fast and simple. With Caramel, your staff can quickly register items, snap photos, and set accurate prices — all while your customers stay updated on their phones with real-time status, payment options, and notifications. It’s smooth for your team, and even smoother for your clients.
Operations & Workflow
Smart tools to manage washing, pressing, quality control, and logistics. Track garments with barcodes or RFID, use smart commands, batch processing, and automate workflows with powerful tools built for high-efficiency laundries.
Accounting & Reporting
A user-friendly accounting dashboard and insightful reports. From invoices to salary payments, tax reports to banking, get full financial control with powerful dashboards and performance reports for both items and staff.
Business Management
Everything you need to run your business smoothly. Manage services, pricing, discounts, users, permissions, items, schedules, and more. Caramel adapts to your workflow—not the other way around.
Frequently Asked Questions
Caramel can work both online and offline. It uses a hybrid system where your data stays on your local server, but remote access and online syncing are also available.
We offer different plans based on your business size. In the Enterprise edition, the number of users, devices, and locations is unlimited.
Absolutely. Caramel is compatible with all major printers, including tag printers. We help configure them during setup based on your preferred workflow and layout style.
Yes, we offer a demo version. However, we recommend starting with a guided demo session to better understand the features, as Caramel is highly customizable and tailored to each laundry’s specific needs, regional setup, and workflow. That’s why we prefer to understand your business requirements first. Please contact us to discuss your setup and receive a personalized demo.
Yes. Caramel fully supports Arabic and all right-to-left (RTL) languages. You can easily translate all terms using our built-in translation file. Even the calendar system is RTL-friendly and can be configured to show Arabic dates and formats.
Yes. You can monitor financials, staff activity, order status, machine usage, and customer feedback — all from your dashboard.
Caramel is designed for modern dry cleaners with complex workflows. From staff tracking and customer communication to machine usage and quality control, everything is covered.
Industrial cost accounting is a planned feature for future versions. Currently, Caramel includes detailed financial reports and SLA-based pricing.
Caramel is actively used in high-end laundries and dry cleaners in the Middle East. Photos and demo videos can be shared upon request.